Frequently Asked Questions
Your guide to shopping with Crave Direct.
What is the standard delivery time for orders?
Most orders are processed within 24 hours. Depending on your location, standard shipping typically takes 3 to 7 business days. Expedited shipping options are available at checkout.
Do you offer a warranty on electronic products?
Yes, all electronics sold on Crave Direct come with a standard 12-month manufacturer warranty. We also offer extended protection plans for added peace of mind.
What is your return policy for opened items?
We offer a 30-day return window. Items must be returned in their original packaging with all accessories included. Please note that a restocking fee may apply to opened electronic goods.
How can I track my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are the products sold on Crave Direct brand new?
Absolutely. We exclusively sell factory-sealed, brand-new products sourced directly from authorized distributors. We do not sell refurbished or used items unless explicitly stated in a specific 'Outlet' section.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through our financing partners.